Need more help? Save time by starting your support request online and a technical support agent will be assigned to your case. This file will be required by the Promise Technical Support team if you have opened a support case. Once you have completed issuing all of these commands, Close and Save the Terminal session, or copy all of the session and paste it in to a text document.

subsys -vĮvent -l nvram Please note that the last command contains a lowercase L(l) and not the number one (1). Once you have logged in, type each command separately and hit Enter between each command. Otherwise, you can copy the output from the Terminal and paste it in to a text file.īelow is a list of commands used to view the various configuration parameters and event logs of a VTrak system. If the Terminal application has the ability to capture the session, enabling the logging to a file. You should see the CLI prompt where you will enter the necessary commands: the log data Use your login name and password to gain access. Press the Enter or Return key and you should see a login prompt in the terminal application. You have to determine which ‘COM’ port is being used by the serial port, and configure that port in the terminal application using the following serial protocol settings. To establish a serial connection between the computer and the VTrak, you have to use a Terminal emulation application. It includes a Terminal Emulator, a Protocol Analyzer and a serial port monitor to watch for. Serial Tools is a set of serial port tools for Mac OS X. extra software, as you can use the Mac OS X built in Terminal and screen. Setting up a Terminal Emulator connection Mac's are excellent tools for accessing serial device TTY ports (to console. Then, plug the DB9F end of the serial data cable in to either a computer serial port or a USB-Serial adapter. VTrak system rear view - RJ11 serial connectors If you would like to build your own cable, follow the pinout diagram below:įirst, plug the RJ11 end of the serial data cable in to the RJ11 serial connector on the left VTrak RAID controller. Note that you will need to have a terminal emulation application on your computer, or be familiar with any system tools that will allow you to access the serial port. These cables are used to establish a connection between the VTrak and any computer (PC, Mac, Linux) that has an embedded serial port or can use a USB-to-Serial adapter. The VTrak product line controllers have embedded serial data connection to allow access to the system’s Command Line Interface.Įach VTrak system includes two RJ11-to-DB9F cables in the Accessories box. You may encounter a situation where you need to collect information from a VTrak system for troubleshooting, and network access to the VTrak may be unavailable. How to set up a serial connection to a VTrak and collect all logs using the command line interface

Mac serial port emulator